Refund policy

Last updated: 20 October 2026

At Daily Dabble Store, customer satisfaction matters to us. We want you to shop with confidence, whether you are purchasing physical products delivered to your door or digital products delivered online.

This policy explains how returns, cancellations, replacements, and refunds work for purchases made through our Shopify store.

Our policy operates alongside applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.

1. Physical Products – Returns and Exchanges

We sell physical products that may be fulfilled and shipped by third-party suppliers or fulfilment partners.

If you change your mind about a purchase, contact us within 7 days of receiving your order to request a return. We will review your request in accordance with this policy and any applicable statutory rights.

For change-of-mind returns, items should generally be:

  • Unused and in their original condition.

  • Returned with original packaging, tags, accessories, and any included components.

  • Accompanied by your order number or proof of purchase.

Please contact us before sending any item back. We will provide the appropriate return instructions and address.

Important: The conditions above do not override your statutory rights. Faulty, unsafe, misdescribed, or incorrectly supplied goods may qualify for a remedy even if they do not meet our ordinary change-of-mind return conditions.

2. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us investigate, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or a video, where appropriate.

  • Photographs of the packaging, if the parcel was damaged in transit.

We will investigate the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy required by applicable law.

You will not be required to pay return shipping costs where we are responsible for the problem, subject to applicable law.

Please do not discard a damaged or incorrect item before we have advised you on the next steps.

3. Digital Products – Downloads and Online Content

Digital products may include downloadable files, templates, artwork, guides, digital resources, and other electronically delivered items.

Due to the nature of digital products, change-of-mind refunds may be restricted once a digital product has been downloaded, accessed, or delivered, where permitted by applicable law.

However, please contact us if:

  • Your download link does not work.

  • You cannot access the product you purchased.

  • The file is corrupted or incomplete.

  • You received the wrong digital product.

  • The product materially differs from its description.

  • You were charged incorrectly or more than once.

We will investigate the issue and, where appropriate, provide a working replacement file, restore access, or issue a refund or other remedy in accordance with applicable law.

If a digital product is faulty, inaccessible, or misrepresented, we will not automatically reject your request solely because it has been downloaded.

4. Products That May Have Return Restrictions

Some products may be subject to reasonable return restrictions, where legally permitted, including:

  • Personalised or made-to-order products.

  • Digital products that have been accessed or downloaded.

  • Hygiene-sensitive products that have been unsealed, where applicable.

  • Products damaged through misuse after delivery.

These restrictions do not exclude remedies available for defective, unsafe, incorrectly supplied, or misdescribed products, or any other rights that apply under consumer protection law.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible and include your order number.

We will try to stop fulfilment if your order has not yet been processed or dispatched. However, cancellation may not be possible once a supplier has begun processing the order or a digital product has been delivered.

This does not affect any statutory cancellation or cooling-off rights that may apply to your purchase.

If your cancellation is accepted, any applicable refund will be processed in accordance with this policy and the law.

6. Refund Approval and Processing

Once a return or refund request has been reviewed, we will notify you of the outcome.

Where a physical item must be returned, a refund may be processed after the item has been received and assessed, subject to applicable law.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider, bank, or card issuer.

If a refund has not appeared within the timeframe communicated to you, please contact us with your order number.

7. Return Shipping Costs

For change-of-mind returns, the customer may be responsible for reasonable return shipping costs, where permitted by law and disclosed as applicable.

If an item is defective, damaged on arrival, incorrect, or otherwise qualifies for a remedy for which we are responsible, we will provide appropriate return instructions and cover the relevant return costs as required by law.

Because some products are fulfilled by third-party suppliers, please do not return an item directly to a supplier without our written instructions.

8. Late or Missing Refunds

If you have been notified that a refund has been issued but have not received it:

  1. Check your original payment account.

  2. Contact your bank or card issuer to ask whether the refund is still being processed.

  3. If the refund remains outstanding, email us with your order number and refund confirmation details.

We will assist you in tracing the refund where possible.

9. International Orders

Daily Dabble Store may offer delivery to selected international destinations.

International returns may require additional shipping time and documentation. Any return instructions, shipping costs, import duties, or customs requirements will be communicated where relevant.

Customers remain entitled to any mandatory consumer rights applicable to their transaction, including rights that may apply in the destination country.

10. How to Request a Return or Refund

To request assistance, please contact our customer support team.

Email: [Insert your customer support email address]
Store: https://dailydabble.store/

Please include:

  • Your full name.

  • Your order number.

  • The product name.

  • Whether the product is physical or digital.

  • The reason for your request.

  • Supporting photographs or screenshots, if relevant.

We aim to respond within 2 business days.

11. Our Commitment to Customers

At Daily Dabble Store, we aim to handle every return and refund request fairly, transparently, and promptly. We appreciate your business and will work with you to resolve legitimate concerns.

Daily Dabble Store – Dabble a little. Discover a lot.